Flooding on board the Carnival Cruise Line cruise ship Carnival Dream has affected over 50 staterooms. The flooding was caused by a burst water pipe on board the vessel on Deck 9.
The 128,000 gross tonne Carnival Dream was sailing from Belize to Cozumel when the flooding is believed to have occurred on 03 May 2018.
Videos have emerged on the internet and social media showing the flooding, with water cascading down the walls and flooding the corridor and some staterooms on Deck 9.
In a statement realised by Carnival Cruise Line on 04 May 2018 the cruise line said: “On Thursday, May 3 at approximately 6 p.m., there was a waterline break on Carnival Dream that impacted guests in approximately 50 staterooms on deck 9. Our onboard teams began cleanup immediately related to this clean water from a fire suppression system. We are working hard to assist the impacted guests and provide extra courtesies. We appreciate our guests’ understanding and sincerely apologize for this disruption.”
A further statement was released by Carnival Cruise Line which said: “Impacted guests will receive a full 100 percent refund of their cruise fare and a 50 percent future cruise credit.”
Passengers who were offered a 100 percent refund were also given the option to disembark the ship in Cozumel with Carnival Cruise Line covering the costs of any airfare for the passengers to return home.
A video posted on Facebook and Instagram by the Cruise Director on board Carnival Dream showed how hard the crew had been working on board to fix the problem and clean up.
Photo: Marla DeAnn Haase